Delivery

• How long will it take for my order to arrive?
  

We typically dispatch all orders within 3 business days. This may take longer during busy periods

• What shipping methods do you offer?

Our standard delivery is 2-3 days after dispatch

• What are your shipping charges?

For UK orders, we offer a standard rate of £3.95 per order. Orders over £50 are shipped for free.

• Do you offer international shipping?

We offer shipping across the world with shipping charges dependent of your delivery destination.

• Are there any shipping restrictions for certain products?

We can not currently ship beauty products to the US.

Tracking and updates

• Is there a tracking number for my order?
• How do I track my order's shipping progress?
• Do you offer shipping updates via email or SMS?
• Can I specify a delivery date or time for my order?
• What happens if my package gets lost or damaged during shipping?

Delays and special situations

• What should I do if my order hasn't arrived within the expected timeframe?
• Are there any delays expected during holidays or peak seasons?